Refund policy

Returns, Exchanges & Hygiene Policy — Pretty Savage Jewellery

At Pretty Savage Jewellery, your safety and hygiene come first. Because we specialise in body piercing jewellery, all pieces are thoroughly inspected and heat-sealed in tamper-evident hygiene packaging before dispatch.

1. Hygiene Protection & Piercing Jewellery Rules In accordance with the UK Consumer Contracts Regulations (Health Protection & Hygiene Exemption), we can only accept returns or exchanges on body piercing jewellery if the tamper-evident hygiene seal and packaging remain 100% unopened, unbroken, and untampered with.

  • Please check the gauge (thickness), wearable length, and ball/gem size of your jewellery through the clear sealed pouch before opening it.

  • Once the hygiene seal is broken or the pouch is opened, the item is legally classified as non-returnable and cannot be refunded or exchanged under any circumstances (unless verified as faulty).

  • Any returned item that arrives with a broken, tampered, or opened hygiene seal will be rejected and returned to you at your expense.

2. Unopened Returns (Ordered the Wrong Size or Changed Your Mind) If your hygiene seal is completely intact and unopened, you have 30 days from the date of delivery to request a return:

  1. Submit a return request via your customer account on our store, or email sales@prettysavagejewellery.co.uk with your order number and a clear photo showing the unbroken hygiene seal.

  2. Once your request is approved, we will issue your return authorisation and return shipping instructions. (Please do not post items back without prior approval, as unauthorised returns cannot be processed).

  3. Return Postage: For change-of-mind or incorrect size orders, the customer is responsible for return postage costs. If we provide a pre-paid return label for your convenience, the cost of the label will be deducted from your final refund. For high-value items (such as 14K solid gold pieces), returns must be sent via a tracked and insured service (e.g., Royal Mail Tracked or Special Delivery).

3. Exchanges Need a different bar length or gauge? As long as your item remains inside its unopened hygiene pouch, the fastest way to swap sizes is to submit a return request for your unopened piece and place a new order for the size you need, or select an exchange item when submitting your return request.

4. Faulty, Damaged, or Incorrect Items Please inspect your order through the clear sealed packaging as soon as it arrives. If an item arrives damaged, defective, or is not what you ordered, contact us within 48 hours of delivery (and before breaking the hygiene seal) at sales@prettysavagejewellery.co.uk with your order number and clear photos of the issue. Where a manufacturing fault or packing error is confirmed, we will cover the return postage and provide a replacement or full refund in line with your statutory rights under the Consumer Rights Act 2015.

5. Custom & Engraved Items Any bespoke, custom-sized, or laser-engraved items are made to order and are strictly non-returnable and non-refundable unless faulty.

6. Refund Processing Once your return arrives at our studio and passes hygiene seal inspection, we will notify you of the approval status. Approved refunds are processed back to your original payment method within 5–10 business days (please allow a few extra days for your bank or card provider to clear the funds).

Questions? Reach our team anytime at sales@prettysavagejewellery.co.uk or support@prettysavagejewellery.co.uk.